What are the main features and benefits of Wonderchat?

• Set it up in just 5 minutes: You can have your chatbot up and running in no time, with no coding needed. Simply upload files or share links, and you’re ready to go!

• Train your chatbot easily: You can teach your chatbot everything it needs to know using sitelinks, YouTube links, or uploaded files. It will then answer questions about your product based on this knowledge.

• Personalize your chat bot: You will able to set up the role, tone and style to your brand. You can even give it custom instructions to reflect your brand’s personality.

• Accurate and reliable responses: You will receive fast, source backed responses grounded in your provided data. Anti hallucination features keep your chatbot on track with no out-of-scope answers.

• Smart escalations to human support: When your chatbot can’t handle a query, it automatically routes the customer to email support, live chat or escalates it into your ticketing helpdesk for seamless handover to a human agent.

• Daily conversation summaries: Stay updated with daily notifications summarizing the key interactions your chatbot has had and the new leads it has captured.

• Improve responses continuously: Not sure about a particular response? You can easily retrain your chatbot to ensure it learns and improves over time.

• Advanced analytics and insights: Unlock rich user insights through advanced analytics, including monitoring of conversation quality, summarization, and classification of topics.

What are the use cases of this tool?

This tool enables you to create a custom chatbot without any coding knowledge. It learns directly from your website’s content and can give very accurate, context-based answers to your customers. Plus, you can customize the chatbot to fit your brand identity by customizing its role, tone and style to perfectly match your business’s voice and personality.